Fair Refund Standards
At DataNex, we strive to build high-quality data extraction technology. However, we understand that results may vary depending on target site distributions. Our billing system is designed to protect users while preventing credit mining.
1. Subscription Cancellations
You can cancel your Pro Developer or Growth Engine subscription at any time via your dashboard at app.datanex.dev. After cancellation, you will retain access to your credit pools until the end of your current monthly or annual billing period, at which point your API keys will revert to the Hobby sandbox tier.
We do not charge cancellation fees. Your active subscription will simply stop renewing automatically at the next billing cycle.
2. 7-Day Money-Back Guarantee
We provide a 7-day money-back guarantee for new subscriptions if you are unsatisfied with the quality of the crawler results.
Refunds are only applicable if your cumulative API usage is under 100 API calls during those 7 days. This prevents pipeline exploitation where users drain credit pools for database populating before requesting money back.
3. Processing Refunds
Refund requests must be sent directly to support@datanex.dev. Our Merchant of Record, Dodo Payments, will process approved refunds back to your original payment card within 5 to 10 business days.
Once a refund is processed, your active subscription tier will be terminated immediately, and any unused credits will be wiped.